Delivery Time

Due to our vast inventory, we are able to ship most orders within 1-3 business days after receiving a payment-approved order. Items listed as “special order” will be shipped at the earliest possible date. Upon receiving a “special order”, Fixture King Corp. will contact you with the projected shipping date, and will confirm the actual shipping date when it becomes available. While we make every effort to provide your order by the desired date, Fixture King Corp. does not guarantee the timely delivery of any item.

Split Shipments

For multiple-item orders, Fixture King Corp. will attempt to ship all orders complete from one location in the fewest number of shipping cartons required. Items will not be held for same time delivery.

Fixture King Corp. will on occasion drop ship equipment and or supplies from our manufacturers when the need arises due to an out of stock scenario, etc. When it is not possible to ship your entire order from our central distribution center, we will split the order and ship from multiple store locations and or shipping centers.

Shipping Locations

Fixture King Corp. usually ships from our central distribution center located in Dallas, Texas. Shipping charges are automatically figured using this distribution center as a point of origin. In some cases we may ship certain products or orders from one of our other store locations in Dallas.


Your expected delivery date is determined by the date of shipment from our shipping centers and the shipping preference you select.

While we will make every effort to provide your order by the desired date, Fixture King Corp. does not guarantee the timely delivery of any item. To avoid disappointment, please allow sufficient time for delivery.

Items listed as "special order" will be shipped at the earliest possible date. Upon receiving a "special order", Fixture King Corp. will contact you with the projected shipping date, and will confirm the actual shipping date when the order becomes available.

Shipping Reference:

Your order will arrive:
*Next Day Air: Next Business Day after ship date.
*2nd Day Air: Within 3 Business Days after ship date.
*Ground: Within 3-10 business days (usually 3-7 business days) after ship date.

(* allow 1-2 business days for processing.)

The above information is for reference only, and is not always reflective of true time frames.

Orders Damaged in Shipping

While every effort is made in packing and correctly filling your order, occasions will arise where a package is lost or damaged in transit. To insure your order is received complete and undamaged, we recommend the following:

1. Inspect the entire shipment for visible damage prior to accepting the shipment, and note any damage on the delivery ticket/bill of lading before the delivery person leaves.
2. Verify the number of packages delivered with the packing slip provided by Fixture King Corp. .
3. Unpack your order immediately and inspect for hidden or concealed damage.
4. Should any damage be discovered, retain the shipping carton and any inner packaging, request inspection immediately from the carrier as well as make a written request to the carrier. Hidden or concealed damage must be reported and an inspection requested within 5 days of delivery.

Then contact Fixture King Corp. Customer Service 972-230-5000 to inform us of the situation. Please have your order number, shipping information and tracking number ready to assist us in this process.

Do not attempt to return any item to Fixture King Corp. without a prior written authorization. Unauthorized returns cannot be processed.

Fixture King Corp. is not responsible for damaged items accepted and signed for at the time of delivery. Fixture King Corp. will pay for return shipping to our distribution center for an item that was sent to you in error, received defective, damaged in shipping (assuming the damaged product falls under the aforementioned criteria in the paragraph above), or has failed under warranty.

If you need to cancel an order, please contact us by phone as soon as possible. You will be responsible for round trip shipping costs on orders that have been shipped prior to cancellation, for orders that are refused at time of delivery, and orders that are returned to us due to incorrect shipping information.

If you need to return an item to us, please read our Returns Policy for more information.


2. Return Policy
Within 30 days of receiving your order, you may return, in its original carton, any regular stocked item for a full refund or exchange. Special orders may be returned within 30 days of receipt, but are subject to a 20% restocking charge or the manufacturer's actual restocking charge, should that exceed 20%. No items that have been used, custom manufactured or made to order may be returned.

The cost of shipping the original item, return shipment, and the cost of shipping an exchanged item, are the responsibility of the customer, in all cases except where Fixture King Corp. committed a shipping or order error. Round trip shipping charges will be the responsibility of the customer on orders that are shipped by Fixture King Corp. in good faith and are returned to us due to incorrect shipping information.


No item can be returned without prior written authorization. Items returned to Fixture King Corp. without authorization will not be processed. To request a return authorization, contact Fixture King Corp. 's Online Customer Service by phone at 972-230-5000.

Orders Damaged in Shipping

While every effort is made in packing and correctly filling your order, occasions will arise where a package is lost or damaged in transit. To insure your order is received complete and undamaged, we recommend the following:

1. Inspect the entire shipment for visible damage prior to accepting the shipment, and note any damage on the delivery ticket/bill of lading before the delivery person leaves.
2. Verify the number of packages delivered with the packing slip provided by Fixture King Corp. .
3. Unpack your order immediately and inspect for hidden or concealed damage.
4. Should any damage be discovered, retain the shipping carton and any inner packaging, request inspection immediately from the carrier as well as make a written request to the carrier. Hidden or concealed damage must be reported and an inspection requested within 5 days of delivery.

Then contact Fixture King Corp. Customer Service by phone at 972-230-5000 to inform us of the situation. Please have your order number, shipping information and tracking number ready to assist us in this process.

Do not attempt to return any item to Fixture King Corp. without a prior written authorization. Unauthorized returns cannot be processed.

Fixture King Corp. is not responsible for damaged items accepted and signed for at the time of delivery. Fixture King Corp. will pay for return shipping to our distribution center for an item that was sent to you in error, received defective, damaged in shipping (assuming the damaged product falls under the aforementioned criteria in the paragraph above), or has failed under warranty.


Returning Items to an Fixture King Corp. Superstore:

For items purchased on fixtureking.com you can expect the same great service you receive in an Fixture King Corp. store. If you are not fully satisfied with your fixtureking.com purchase, return it to your local Fixture King Corp. store with the original fixtureking.com packing receipt, in the original carton, within 30 days from the date of purchase. We will exchange it, get it repaired, or offer you a refund based on your method of payment. Shipping charges will not be refunded.

Special orders may be returned within 30 days of receipt, but are subject to a 20% restocking charge or the manufactures actual restocking charge. Some items cannot be returned. These items include those that have been used, custom manufactured or made-to-order.

To return an fixtureking.com purchase to an Fixture King Corp. Store:
Please bring the following.

1. The item you want to return and all packaging/accessories.
2. The original packing receipt.
3. A form of personal identification.

To find the Fixture King Corp. show rooms, call 972-230-5000, or Click Here.

If you still require additional assistance contact the customer service department at 972-230-5000.


3. Privacy Policy
Information Collection and Use

Fixture King Corp. is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Fixture King Corp. collects information from our users at several different points on our website.

Registration

Fixture King Corp. allows customers that use this website to create an account registration that requires the completion of our registration form. During registration a user is required to give their contact information (such as but not limited to name, email address, bill to and ship to address). This information is used to add a personalized experience to this website and to offer our customers ease of use during the order process. All information pertaining to our customers is stored in a secure database and non accessible by third parties. All contact information may be changed at anytime via our customer account interface. On occasion Fixture King Corp. may contact our users about the services on our site for which they have expressed interest.


Log Files

We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.


Links

This web site contains links to other sites. Please be aware that we at Fixture King Corp. are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.



Tell-A-Friend

If a user elects to use our referral service for informing a friend about our site, we ask them for the friend’s name and email address. Fixture King Corp. will automatically send the friend a one-time email inviting them to visit the site. Fixture King Corp. stores this information for the sole purpose of sending this one-time email.

Security

This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line.


If you have any questions about the security at our website, you can send an email to webmaster@fixtureking.com .

Supplementation of Information

In order for this website to properly fulfill its obligation to our customers, it is necessary for us to supplement the information we receive with information from 3rd party sources.

Site and Service Updates

We also send the user site and service announcement updates.

Correction/Updating Personal Information:

If a user’s personally identifiable information changes (such as your zip code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user’s personal data provided to us. This can usually be done at the member information page or by emailing our Customer Support.

Choice/Opt-out

Our users are given the opportunity to ‘opt-out’ of having their information used for purposes not directly related to our site at the point where we ask for the information.

Notification of Changes

If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

Customer Service: +1(972)-230-5000